Faq

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet entered the shipping process.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Final sale items (clearly marked) are not eligible for return or exchange.

How do I start a return or exchange?

Please initiate your return or exchange through our Returns Portal. For assistance, contact our support team at [email protected]. International customers may be responsible for return shipping costs.

How long does it take to process a refund?

Once we receive your return, inspection and processing typically take 5-7 business days. Your refund will be issued to your original payment method. Please note it may take additional time for your bank or card issuer to post the refund to your account.

How do I find the right size?

We provide detailed size charts for each product category (Tops, Dresses, Bottoms, Outerwear, Swimwear). Please refer to the specific chart on the product page and measure yourself for the best fit. If you are between sizes, we recommend sizing up.

Are your products true to size?

Our products are generally true to size based on our size charts. However, fit can vary by style. We encourage you to read customer reviews, which often include helpful feedback on sizing and fit for specific items.

How should I care for my BelleThread garments?

Care instructions are listed on the label of each garment. We recommend following these instructions closely, such as washing in cold water, avoiding high heat drying, and ironing at appropriate temperatures, to maintain the quality and longevity of your items.

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay. All transactions are secured with SSL encryption.

Is my payment information secure?

Absolutely. We use industry-standard SSL (Secure Sockets Layer) encryption technology to protect your personal and payment information during transmission. We do not store your full credit card details on our servers.

How can I contact customer service?

For any questions not answered here, our dedicated customer support team is ready to help. Please email us at [email protected]. We strive to respond to all inquiries within 24 hours on business days.